Returns & Refunds

Refund Policy

Please read this policy carefully before ordering. By placing an order with Crafted Favorites, you agree to the terms below. This policy applies to online orders, custom orders, made-to-order items, in-person purchases, vendor event purchases, and local pickup orders unless otherwise required by law. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Order cancellations

Orders may be canceled within 24 hours of purchase, and only if production, design work, material ordering, or preparation has not started. Email craftedfavorites@gmail.com as soon as possible.

Once a custom, personalized, made-to-order, rush, digital, or special order has entered design, preparation, or production, it cannot be canceled, changed, returned, or refunded. Custom design fees, setup fees, rush fees, and digital design fees are non-refundable once work has begun. Deposits may be non-refundable, as a deposit holds your order spot and covers time, materials, design preparation, and administrative work.

Crafted Favorites reserves the right to cancel and refund any order we are unable to complete.

Return eligibility

We have a 30-day return policy for eligible, non-custom items only. You have 30 days after receiving your item to request a return. Items must be unused, unworn, unwashed, unaltered, and in their original condition and packaging. Contact us before returning anything so we can confirm eligibility and provide instructions.

Approved returns receive store credit. Store credit is issued for the item's purchase price, does not expire, and may be used on any future order.

Non-returnable items

The following are final sale and not eligible for return or exchange: custom or personalized items, made-to-order items, special orders, bulk orders, rush orders, sale, clearance or discounted items, gift cards, digital downloads and digital design work, used or worn items, items damaged by misuse or improper care, and items with customer-provided spelling, sizing, color, design, or address errors.

This does not apply to items that arrive damaged, defective, or incorrect due to an error by Crafted Favorites.

Customer-provided details

Custom and personalized items are produced exactly as submitted. Please double-check all spelling, names, colors, sizes, and design details before ordering, and review any proof carefully before approving it. Crafted Favorites is not responsible for errors in details provided or approved by the customer, and such orders are not eligible for return, exchange, or store credit.

Damaged, defective, or incorrect items

This section applies to every order, including final sale and custom items. Contact us within 3 calendar days of delivery with your order number, photos of the item and packaging, and a description of the issue. Please keep the original packaging until the issue is resolved.

We will review and determine the best solution, which may include a replacement, repair, store credit, partial refund, or refund. We cover return shipping in these cases. Contacting us after 3 calendar days may affect our ability to offer a remedy or file a carrier claim.

Return shipping

For change-of-mind returns, customers are responsible for return shipping costs, and original shipping charges are non-refundable, unless the return is due to an error by Crafted Favorites. We recommend a trackable service, as we are not responsible for return packages lost, delayed, or damaged in transit. Items damaged in return shipping due to improper packaging may not qualify.

Exchanges

We do not guarantee exchanges, especially for custom, personalized, handmade, limited-stock, seasonal, sale, or made-to-order items. For eligible non-custom items, availability determines whether an exchange is possible. If it is not, store credit will be issued.

Handmade items

Many items are handmade or customized. Slight variations in color, placement, size, or finish are normal and are not considered defects.

Your legal rights

Some jurisdictions give consumers rights that cannot be waived by a store policy, including rights relating to goods that are faulty, unsafe, or not as described. Nothing in this policy limits those rights.

Contact

Questions about a return, cancellation, or damaged item? Email craftedfavorites@gmail.com.